📬 ALGOVECTER CONTACT US

Customer Support • Sales Enquiries • Technical Support • Billing/Payment Issues • Refund Requests • Legal/Compliance Enquiries • Business Enquiries

Last Updated: 6 September 2026

🏢 1. COMPANY INFORMATION

AlgoVecter is operated by DRT CIRCLE (PTY) LTD, a private company registered in the Republic of South Africa.

Trading / Website Brand: AlgoVecter
Website: www.algovecter.com
Country of Registration: Republic of South Africa

👋 2. HOW CAN WE HELP?

Our team can assist with enquiries relating to:

  • AlgoVecter Products;

  • Expert Advisors (“EAs”);

  • indicators;

  • Product compatibility;

  • installation;

  • licence activation;

  • downloads;

  • orders;

  • billing;

  • refunds;

  • account access;

  • legal matters; and

  • business enquiries.

Please use the most relevant contact category below so your enquiry can be directed appropriately.

🎧 3. CUSTOMER SUPPORT

For general customer assistance, including:

  • order questions;

  • Product access;

  • account access;

  • download assistance;

  • licence questions;

  • general Product information; and

  • customer-service enquiries.

Customer Support Email: [INSERT SUPPORT EMAIL]

Support Form: [INSERT CONTACT FORM URL OR “USE FORM BELOW”]

💼 4. SALES ENQUIRIES

Contact Sales for questions relating to:

  • Product availability;

  • EA features;

  • indicator features;

  • Product editions;

  • licence options;

  • bundles;

  • supported platforms;

  • purchasing assistance; and

  • pre-purchase Product information.

Sales Email: [INSERT SALES EMAIL]

Please review the relevant Product page before contacting Sales, as Product-specific compatibility and licence details may already be displayed there.

🛠️ 5. TECHNICAL SUPPORT

Technical Support can assist with issues involving:

  • EA installation;

  • indicator installation;

  • MT4 installation;

  • MT5 installation;

  • licence activation;

  • Product loading;

  • error messages;

  • download problems;

  • Product updates;

  • compatibility questions;

  • broker-specific technical issues; and

  • supported VPS or system environments.

Technical Support Email: [INSERT TECHNICAL SUPPORT EMAIL]

When contacting Technical Support, please include where available:

  • your order number;

  • Product name;

  • Product version;

  • MT4 or MT5;

  • broker name;

  • operating system;

  • description of the problem;

  • relevant error message; and

  • screenshot or technical log.

Please do not send passwords, payment-card PINs, CVV numbers, broker withdrawal credentials, or other unnecessary sensitive information.

🖥️ 6. INSTALLATION ASSISTANCE

If you require installation assistance, please provide:

  • the Product purchased;

  • platform used;

  • whether you use MT4 or MT5;

  • operating system;

  • whether you use a VPS; and

  • the issue you are experiencing.

Installation assistance relates to software setup and technical operation.

It does not constitute personalised trading or financial advice.

🔐 7. LICENCE & ACTIVATION SUPPORT

For assistance relating to:

  • licence keys;

  • activation errors;

  • authorised account changes;

  • device changes;

  • VPS migration;

  • computer replacement;

  • Product reinstallation; or

  • licence verification,

contact:

Licence Support Email: [INSERT LICENSING EMAIL]

You may be required to verify your purchase before a licence change or reset is processed.

💳 8. BILLING & PAYMENT ISSUES

For enquiries involving:

  • failed payments;

  • duplicate payments;

  • incorrect payment status;

  • invoices;

  • receipts;

  • payment verification;

  • currency questions;

  • transaction errors; or

  • billing information,

contact:

Billing Email: [INSERT BILLING EMAIL]

When contacting Billing, include:

  • your full name;

  • purchase email;

  • order number;

  • transaction date; and

  • a description of the issue.

Do not send your full card number, card PIN or CVV.

↩️ 9. REFUND REQUESTS

Refund requests should be submitted through the designated refund/support channel.

Refund Email: [INSERT REFUND EMAIL]

Please include:

  • full name;

  • purchase email;

  • order number;

  • Product name;

  • date of purchase;

  • reason for the request; and

  • relevant supporting information.

Refund requests are reviewed according to the AlgoVecter Refund & Digital Delivery Policy and applicable law.

Submission of a request does not automatically mean that a refund will be approved.

📥 10. DOWNLOAD & DELIVERY ISSUES

If you have paid for a Product but:

  • did not receive a download;

  • received an invalid download link;

  • received a corrupted file;

  • cannot access your account download;

  • received the incorrect Product; or

  • have another delivery problem,

contact Customer Support.

Digital Delivery Support: [INSERT SUPPORT EMAIL]

Please do not purchase the same Product again solely because of a failed download unless instructed to do so.

⚙️ 11. EA & INDICATOR COMPATIBILITY QUESTIONS

Before contacting support regarding compatibility, please identify:

  • Product name;

  • MT4 or MT5;

  • broker;

  • symbol/instrument;

  • operating system;

  • account type; and

  • VPS environment, if applicable.

Compatibility can vary between:

  • brokers;

  • platforms;

  • account types;

  • operating systems;

  • VPS providers; and

  • Product versions.

See the AlgoVecter Support, Updates & Compatibility Policy and Prop Firm & Third-Party Disclaimer for further information.

🏦 12. PROP FIRM ENQUIRIES

If you are asking whether a Product is designed for a prop-firm environment, please include:

  • Product name;

  • prop-firm name;

  • account type; and

  • relevant platform.

AlgoVecter may provide technical compatibility information where available.

However, customers remain responsible for checking the prop firm's current official rules.

AlgoVecter does not guarantee that a Product will pass a challenge, obtain a funded account, retain an account or result in any particular prop-firm outcome.

⚠️ 13. TRADING & PERFORMANCE QUESTIONS

AlgoVecter customer support can explain Product functionality and technical settings.

Support does not provide guarantees regarding:

  • profits;

  • returns;

  • account growth;

  • winning trades;

  • drawdown;

  • passing prop-firm evaluations; or

  • future performance.

Historical, demo, backtest and live-result information should be understood in accordance with the AlgoVecter Trading Risk & Performance Disclosure.

⚖️ 14. LEGAL & COMPLIANCE ENQUIRIES

For:

  • legal notices;

  • compliance enquiries;

  • regulatory enquiries;

  • intellectual-property issues;

  • trademark enquiries;

  • copyright concerns;

  • infringement reports;

  • formal legal correspondence; or

  • policy-related matters,

contact:

Legal / Compliance Email: [INSERT LEGAL EMAIL]

For formal legal notices, also use:

🔒 15. PRIVACY & DATA PROTECTION ENQUIRIES

For privacy-related requests concerning:

  • personal information;

  • access requests;

  • correction;

  • deletion;

  • marketing preferences;

  • cookies;

  • consent;

  • data-processing questions; or

  • other privacy rights,

contact:

Privacy Email: [INSERT PRIVACY EMAIL]

Information Officer: [INSERT INFORMATION OFFICER NAME/TITLE]

Privacy requests are handled in accordance with the AlgoVecter Privacy & Cookie Policy and applicable law.

©️ 16. INTELLECTUAL PROPERTY REPORTS

To report:

  • pirated AlgoVecter software;

  • unauthorised redistribution;

  • fake sellers;

  • counterfeit Products;

  • copied website material;

  • trademark misuse; or

  • suspected infringement,

contact:

IP / Legal Email: [INSERT LEGAL OR IP EMAIL]

Where possible, include:

  • your name;

  • the relevant Product or material;

  • the website or location involved;

  • screenshots;

  • links;

  • description of the issue; and

  • supporting evidence.

🛡️ 17. FRAUD & IMPERSONATION REPORTS

If you encounter:

  • a fake AlgoVecter website;

  • a person falsely claiming to represent AlgoVecter;

  • a fraudulent social-media account;

  • an unauthorised reseller;

  • pirated AlgoVecter Products; or

  • suspicious payment requests,

please report the matter to:

Security / Legal Email: [INSERT SECURITY OR LEGAL EMAIL]

Customers should only make payments through official AlgoVecter checkout channels.

🤝 18. BUSINESS ENQUIRIES

For legitimate business-related enquiries, including:

  • technology partnerships;

  • software integrations;

  • licensing opportunities;

  • reseller proposals;

  • media enquiries;

  • affiliate opportunities;

  • corporate purchasing; or

  • other commercial enquiries,

contact:

Business Enquiries Email: [INSERT BUSINESS EMAIL]

Submission of a business proposal does not create a partnership, agency, reseller relationship or other legal relationship unless formally agreed in writing.

🔗 19. PARTNERSHIP & AFFILIATE ENQUIRIES

AlgoVecter may consider selected partnership or affiliate opportunities.

No person may describe themselves as:

  • an AlgoVecter partner;

  • authorised reseller;

  • affiliate;

  • representative;

  • distributor; or

  • agent

unless the relationship has been officially authorised.

Partnership Email: [INSERT BUSINESS EMAIL]

📰 20. MEDIA & PRESS ENQUIRIES

Media organisations seeking comment or business information may contact:

Media Email: [INSERT MEDIA EMAIL]

Please identify:

  • publication or organisation;

  • journalist/contact person;

  • subject of enquiry; and

  • requested response details.

📞 21. TELEPHONE CONTACT

Telephone: [INSERT TELEPHONE NUMBER]

International Dialling Format: [INSERT NUMBER WITH COUNTRY CODE]

Telephone support availability may depend on AlgoVecter business hours and staff availability.

For technical matters requiring screenshots, logs or order information, email or a support ticket may be more appropriate.

🕒 22. SUPPORT HOURS

Support Hours: [INSERT SUPPORT HOURS]

Time Zone: South Africa Standard Time (SAST / UTC+2)

Support hours may differ on:

  • weekends;

  • public holidays;

  • scheduled maintenance periods; or

  • exceptional circumstances.

⏱️ 23. RESPONSE TIMES

AlgoVecter aims to respond to legitimate enquiries within a reasonable period.

Response time may depend on:

  • enquiry type;

  • technical complexity;

  • support volume;

  • required investigation;

  • payment-provider involvement; or

  • third-party involvement.

No specific response time should be considered guaranteed unless AlgoVecter expressly provides a service-level commitment.

📧 24. CHECK YOUR EMAIL ADDRESS

Customers should ensure that the email address used for:

  • checkout;

  • account registration;

  • support;

  • downloads; and

  • licence activation

is accurate and accessible.

Customers should also check spam or junk folders if they are expecting a response or digital delivery.

🧾 25. INCLUDE YOUR ORDER NUMBER

For purchase-related enquiries, providing your order number can significantly assist with identifying the transaction.

Where possible, include the order number in the subject line or support form.

🔍 26. IDENTITY & PURCHASE VERIFICATION

AlgoVecter may request reasonable verification before:

  • changing account information;

  • resetting licences;

  • discussing transaction details;

  • providing replacement downloads;

  • processing certain privacy requests; or

  • making security-sensitive changes.

Verification helps protect customers and AlgoVecter against unauthorised access and fraud.

🚫 27. ABUSIVE OR UNLAWFUL COMMUNICATIONS

AlgoVecter may restrict support communications involving:

  • threats;

  • harassment;

  • repeated abusive conduct;

  • spam;

  • fraudulent claims;

  • impersonation;

  • unlawful content; or

  • attempts to compromise systems.

This does not prevent customers from making genuine complaints or exercising lawful rights.

📋 28. COMPLAINTS

If you are dissatisfied with a Product or service, you may submit a complaint to:

Complaints Email: [INSERT COMPLAINTS EMAIL]

Please provide:

  • full name;

  • order number where applicable;

  • Product;

  • description of the complaint;

  • relevant dates;

  • previous support correspondence; and

  • requested resolution.

AlgoVecter will review legitimate complaints in accordance with its Terms, applicable policies and applicable law.

⚖️ 29. FORMAL DISPUTES

Customers are encouraged to first raise genuine disputes through AlgoVecter's official support or legal channels so that the issue can be reviewed.

Nothing in this Contact Us page removes any right to approach an applicable:

  • regulator;

  • consumer authority;

  • tribunal;

  • ombud;

  • dispute-resolution body; or

  • court

where permitted by law.

🌍 30. INTERNATIONAL CUSTOMER CONTACT

International customers may use the same official AlgoVecter contact channels.

Please include your country where it is relevant to:

  • tax;

  • billing;

  • payment;

  • regional availability;

  • Product availability; or

  • legal requirements.

See the International Sales & Regional Policy for more information.

🔗 31. THIRD-PARTY SUPPORT

AlgoVecter cannot provide account-level support on behalf of independent:

  • brokers;

  • prop firms;

  • MetaTrader providers;

  • VPS providers;

  • payment processors; or

  • other third-party services.

Customers should contact the relevant third party directly for issues that are exclusively controlled by that provider.

🏢 32. PHYSICAL BUSINESS ADDRESS

📬 33. CONTACT DIRECTORY

For convenience:

🎧 Customer Support: [INSERT SUPPORT EMAIL]

💼 Sales: [INSERT SALES EMAIL]

🛠️ Technical Support: [INSERT TECHNICAL SUPPORT EMAIL]

🔐 Licence Support: [INSERT LICENSING EMAIL]

💳 Billing: [INSERT BILLING EMAIL]

↩️ Refunds: [INSERT REFUND EMAIL]

⚖️ Legal / Compliance: [INSERT LEGAL EMAIL]

🔒 Privacy: [INSERT PRIVACY EMAIL]

©️ Intellectual Property: [INSERT IP EMAIL]

🤝 Business Enquiries: [INSERT BUSINESS EMAIL]

📰 Media: [INSERT MEDIA EMAIL]

📞 Telephone: [INSERT TELEPHONE NUMBER]

📚 34. RELATED POLICIES

Before contacting AlgoVecter, you may find your answer in one of the following:

⚖️ Terms & Conditions

🔒 Privacy & Cookie Policy

↩️ Refund & Digital Delivery Policy

💻 Software License Agreement (EULA)

⚠️ Trading Risk & Performance Disclosure

🏦 Prop Firm & Third-Party Disclaimer

🛠️ Support, Updates & Compatibility Policy

🌍 International Sales & Regional Policy

🏢 Company & Legal Information

📬 CONTACT SUMMARY

AlgoVecter provides dedicated channels for customer support, sales, technical assistance, billing, refund requests, legal/compliance matters, privacy enquiries and business enquiries. For faster assistance, customers should use the appropriate contact category and include their order number and relevant Product information where applicable. AlgoVecter support provides technical and customer-service assistance but does not guarantee trading performance or provide personalised financial advice unless a service is expressly and lawfully offered for that purpose.

©️ COPYRIGHT

© 2026 AlgoVecter — DRT CIRCLE (PTY) LTD. All Rights Reserved.